Data analytics is an overarching science or discipline that encompasses the complete management of data. This not only includes analysis, but also data collection, organisation, storage, and all the tools and techniques used.
ADEI provides a Data Analytics service to call centres, in the form of Data Analytics as a Service (DAAS). This means our clients have access to Data Analytics services as and when they need it.
- No need for an internal full-time resource
- Saving our clients time
- Saving our clients money
- Providing advanced insights
We assist call centres with:
- Choosing the right technology
- Implementing the technology
- Consulting, Data Analysis, & examining data sets
- Visualisations & BI Reporting